Privacy policy.

The Collective Clinic

The Collective Clinic ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our clinic and our website, https://collectiveclinic.ca, in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

1. Information We Collect

a. Personal Information

When you visit our clinic or website, we may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.

  • Health Information: Medical history, treatment information, and any other health-related information you provide.

  • Payment Information: Credit card details and billing information.

  • Identification Information: Date of birth, gender, and identification documents (e.g., driver's license).

b. Non-Personal Information

We may also collect non-personal information about your visit to our website, such as:

  • Usage Data: Pages viewed, time spent on the site, and navigation patterns.

  • Technical Data: IP address, browser type, and operating system.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule appointments, deliver treatments, and manage your medical care.

  • To Communicate: To send you appointment reminders, service updates, and promotional materials.

  • To Process Payments: To process your payments and handle billing.

  • To Improve Our Services: To enhance our services, website functionality, and user experience.

  • To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.

3. How We Share Your Information

We may share your personal information with:

  • Healthcare Providers: To coordinate your care with other healthcare professionals.

  • Service Providers: To perform business functions on our behalf, such as payment processing and IT support.

  • Legal Authorities: When required by law or to protect our rights and safety.

We will not sell, lease, or trade your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.

  • Correct Your Information: Request corrections to any inaccurate or incomplete personal information.

  • Delete Your Information: Request the deletion of your personal information, subject to certain legal exceptions.

  • Withdraw Consent: Withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

  • Restrict Processing: Request limitations on how we use your personal information.

  • Data Portability: Request the transfer of your personal information to another entity.

To exercise these rights, please contact us at privacy@collectiveclinic.ca.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control the use of cookies through your browser settings.

7. International Transfers

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you consent to the transfer of information to countries outside of Canada, which may have different data protection rules than those of Canada.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Collective Clinic

#210, 69 7A Street NE

Calgary, AB, T2E 4E4

403.685.8382

privacy@collectiveclinic.ca

By using our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is designed to comply with Canadian privacy laws, including PIPEDA and applicable provincial regulations.